Costumer Communication | Ready Mix Concrete Suppliers In Hyderabad | Navayuga Concrete
NAVAYUGA has identified customer communication arrangements related to project information thorough organization profile, Site brochures, enquiries, and contracts or order handling including amendments, customer feedback and complaints.
Customer Complaint Management System
All complaints pertaining to the product are received by Top management / Functional Heads /Customer complaint register. Those are subsequently forwarded to Respective Functional Heads for further investigation and to plan corrective / preventive actions. The complaints are addressed after analyzing the same, depending on its nature.
The top management has established a quality policy appropriate to the purpose & scale of the organization.
The top management is committed to develop & implement the quality management system and continually improve its effectiveness.
The top management conducts meetings & discusses with the employees to communicate them the customer requirements & the importance of meeting the customer requirements to enhance customer satisfaction as well as statutory and Regulatory requirements.
The top management has ensured that quality objectives are established at relevant functions & levels with in the organization and Plans are prepared for achieving the Quality objectives.
The top management conducts MRM once in 04 months to review the continuing suitability, adequacy & effectiveness of the QMS.
The top management provides resources for implementation of QMS.
The system for customer complaint handling is appended in next page.