Costumer Communication | Ready Mix Concrete Suppliers In Hyderabad | Navayuga Concrete

Customer Communication

Customer Communication

NAVAYUGA has identified customer communication arrangements related to project information thorough organization profile, Site brochures, enquiries, and contracts or order handling including amendments, customer feedback and complaints.

Customer Complaint Management System

All complaints pertaining to the product are received by Top management / Functional Heads /Customer complaint register. Those are subsequently forwarded to Respective Functional Heads for further investigation and to plan corrective / preventive actions. The complaints are addressed after analyzing the same, depending on its nature.

Management Commitment

Flow Chart For Customer Complaint Handling

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